Customer Service
From experience, we know that customers can have many questions when they make a reservation.
WorldBookHotel.com has created a comprehensive list of frequently asked questions (FAQ) to help you.
Please take some time to read it carefully.
If you would like to cancel or amend your booking you can do it directly online by using My Booking.
If you cannot find the information in our Frequently Asked Questions, we invite you to contact our team:
Contact us by email
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Customer Service by phone
Opening hours
Monday to Friday: 8:00 AM - 10:30 PM (CET)
Saturday and Sunday: 10:00 AM - 6:00 PM (CET)
UK: 0 845 080 5012
US: 1 888 850 3958
Mon-Fri: 6:00 AM - 11:00 PM (EST)
Sat-Sun: +44 20 3320 2609
Soporte en Español: 1 866 938 1297
AU: 1 800 058744
Mon-Fri: 6:00 AM - 11:00 PM (EST)
Sat-Sun: +44 20 3320 2609
International: +44 20 3320 2609
Telephone numbers are in-country and only local charges apply, except for International number.